Features

Everything Hinzel does today, grouped by what it is for.

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Authoring

Set up and change agents by talking to them.

revision 7 was live draft +18 −2 lines 2 tests pass revision 8 live now approved by Sam

Rules engine

Deterministic rules decide when agents start and what they may do.

P1 issue · SUP-41 P3 issue · SUP-42 Comment · SUP-12 P1 issue · SUP-43 if priority == "P1" 2 runs ignored Same event, same result, every time.

Conversations

Agents work where your team already talks.

#support · thread Priya Can you check why SUP-41 failed? Hinzel A timeout in the billing job. rca-sup-41.md Open a fix on billing-api? Yes Not now

Code work

Agents that work in your repos like a teammate.

main merged after review hinzel/sup-41 PR #212 checks passed

Governance

Every project on its own terms, under one org policy.

org policy support-desk Slack Jira Priyaadmin Sammember builder GitHub Anaadmin Leemember budget budget

Collaboration

Agents that share their work with each other and with you.

support-desk builder rca.md · v3 hop 1 of 3

Operations and data

See what agents cost and keep data only as long as you need.

Usage this week budget support-desk builder research Feedback 24 helpful 3 not helpful

Let agents run free. Keep the outcomes certain.